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1. What is Zelle®?

   Zelle^® is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.

2. Why am I not receiving Card Controls Alerts after enrolling?

   If you have followed instructions for setting up Card Controls in a Browser or Card Controls in the Mobile App, and you are not receiving alerts, we recommend the following:

   Check or update your contact information
   Ensure we have your most current information on file. You can do this in one of two ways.

   1. Log in to Online Banking from a browser and select My Settings in the upper right corner of the screen.
   2. Log in to the Mobile App, select More from the bottom menu, then choose Settings followed by My Settings.

   Know where your Alerts will arrive
   Card Controls Alerts are emailed to the email address listed in Online Banking under Notifications and Settings on the Alerts & Notifications screen. If you also have a phone number set up to receive Text Alerts, you will receive Card Control Alerts by text too. There is not a way to turn off the email alerts. You can turn off Text Alerts by removing your phone number from the Alerts & Notification screen, but this will turn off ALL Text Alerts and not just Card Controls Alerts.

   If you need assistance with setting up Card Controls, please contact Client Care at 1-800-731-2265.

3. Where can I find mortgage loan payoff information?

   For the correct amount to pay off a mortgage loan, please do one of the following:

   • Call Mortgage Servicing at 1-866-853-3277 or 1-812-468-1800
   • Email Mortgage Servicing at mortops@oldnational.com
   • Fax your request to Mortgage Servicing at 812-461-9354
   • Visit any Old National banking center 

   A loan's payoff information is not available within Online or Mobile Banking. The remaining balance shown on a loan within Online and Mobile Banking may not reflect all interest, fees, payments, etc. To obtain the correct amount to pay off a loan, it is best to call us or visit a banking center.

   Please note that loan payoff amounts over $3,500 must be paid in a banking center and cannot be accepted over the phone.

   Amounts under $3,500 can be accepted by phone as an electronic check (eCheck) only, and not by credit card or debit card. There is also a fee associated with loan payments made by phone. You will need to have your routing number and account number to pay by eCheck.

4. How can I make a mortgage payment in Mortgage Manager?

   You can use Mortgage Manager to make your mortgage payment within Online and Mobile Banking. Our guide for Accessing Mortgage Manager through Online and Mobile can help you get started. Once you have accessed Mortgage Manager, there are several ways to make payments explained in the following guides:

   • Make a One-Time Payment - Mortgage Manager: How to Make a Mortgage Payment guide
   • Enroll in Autopay - How to Enroll in Autopay guide
   • Set up Flexible Payments - To learn more on how to enroll contact Mortgage Servicing at 1-866-853-3277.

   Here are several other options for making mortgage payments:

   • Visit any Old National banking center to make a payment
   • Mail a check to PO Box 3789, Evansville, IN 47736
   • Not using Mortgage Manager? Use the Mortgage Loan Autopay form to set up automatic payments on a mortgage
   • Pay by phone by calling Mortgage Servicing at 1-866-853-3277. (A fee will be associated if you pay by phone.) Payments made by phone can only be accepted as an electronic check (eCheck) and not by credit card or debit card. You will need your routing number and account number to pay by eCheck. 

   If you need assistance with any of the above payment options, please contact Mortgage Servicing at 1-866-853-3277.

5. What should I do if my Old National checks were lost or stolen?

   Call Old National Client Care at 1-800-731-2265 to report lost or stolen checks. We will put a hold on the lost checks and open a new account for you. Checks contain sensitive information so it is important to act quickly.

6. 5 Steps To Help Protect Your Startup From A Cyber Attack
   While often an afterthought, entrepreneurs need to start taking cyber security more seriously.
7. How To Scale Your Business In Tough Times
   gettyTo say that Covid-19 has thrown businesses for a loop would be an understatement. Yelp recently reported that, of the more than 160,000 U. S. companies that have closed since the start of the Covid-19 pandemic, 60% are now shut down for good. With businesses across the country struggling to keep their doors open,
8. 8 Ways to Get Ready for Small Business Saturday provide small business owners on how to get your business ready with marketing tips, pricing,  tips, etc
   Get Ready for Small Business Saturday. Small business owners get information on ways to market
9. Tips to Avoid Mail Theft-Related Check Fraud
   Incidents involving mail theft-related check fraud are on the rise, which could impact individuals expecting to receive funds through a check in the mailbox.
10. Estate planning is often viewed as something to
    Estate planning is often viewed as something to address later in life. But in reality, it’s a financial decision that can affect families long before