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        1. What is the difference between Card Controls and Automated Fraud Monitoring?

          Both Card Controls and Automated Fraud Monitoring help to protect you from fraudulent activity on your debit card and account.

          Card Controls give you direct control within Online Banking or the Mobile App. You are able to select the types of alerts you want to receive, set spending limits, decline transactions and more.

          Automated Fraud Monitoring is a service Old National debit card holders are automatically enrolled in. If we ever suspect that your card is being used by someone other than you, we’ll send you a real-time text alert, email or phone call and ask for your confirmation. Based on your response, we can immediately shut down your card if necessary. If you prefer, you can opt out of Automated Fraud Monitoring alerts.

          Both Card Controls and Automated Fraud Monitoring are free services, and together they provide a double layer of protection for your account and debit card.

        2. Do I have to be enrolled in Digital Banking to use Card Controls and Alerts?

          Yes. You must be logged into Online Banking or the Mobile App to set up and use Card Controls.

        3. How can I send a wire transfer?

          To send money to both personal and business accounts in the US and internationally, visit your nearest Old National Banking Center.

          To learn more about domestic and international wires, including wire transfer fees, visit our Business Wire Transfers page or our Personal Wire Transfers page.

        4. If I want to enroll or need assistance with business online and mobile banking, whom do I contact for support?
          To enroll in or get assistance with online and mobile banking for businesses, contact Client Care at 1-800-731-2265. And a team member can assist you with password resets, login and general questions.
        5. Where can I see the breakdown of my mortgage payment - what was applied toward interest, principal and escrow?

          Within Mortgage Manager, you can view your Loan Details under the Payment button. Your Last Payment Breakdown is under Payment History. Loan Activity will provide you with more detailed information. Select the drop-down icon for all details of the payments or select the View Additional Activity to select custom dates in the Activity box.

        6. What types of business accounts do you offer?

          Old National offers a wide range of business and commercial banking products including:

          • Loans and lines of credit
          • SBA loans
          • Business credit cards
          • Investment real estate
          • Community development lending
          • Business checking
          • Online and mobile banking
          • Treasury Management solutions and
          • Merchant Services

          We also provide products and services for your employees, such as Health Savings Accounts and retirement planning. Our Partnership Banking program offers special perks and services to help your employees save money and achieve their financial goals.

          To learn more, please call us at 1-800-731-2265, stop by any banking center or visit the Business Banking Solutions page on our website.

        7. How do I transfer funds in Digital Banking?

          Digital Banking

          To transfer funds between your Old National deposit accounts: Choose Move Money and Make a Transfer. This will enable you to transfer funds between Old National accounts only. You can choose your accounts, select today's date and complete the transfer at that time. You can also select a future date or setup recurring transfers. 

          To transfer funds to your account at another financial institution: Choose Move Money and then External Funds Transfers. Please note that when adding a new account at another financial institution, the account will need to be verified, meaning you may not be able to transfer immediately. 

          To transfer funds from an Old National checking/savings account to pay on an Old National loan: For personal loans other than mortgage loans, choose Move Money and Make a Transfer. Mortgage loan payments can be made through Mortgage Manager within Online Banking. (Visit our resource page for Mortgage Manager.) 

          To send money or receive money from another person:
          You can send, request or receive money with Zelle®.

          To get started, log in to Old National’s Online and navigate to Move Money tab. Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it and you're ready to start sending and receiving with Zelle®.

          To send money using Zelle®, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit Send. In most cases, the money is available to your recipient in minutes.

          To request money using Zelle®, choose Request, select the individual from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit Request. In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®.

          To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.

          To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.

          To transfer funds from an account at another financial institution to pay an Old National Loan: Choose Move Money, then Loan Payment. You will be asked to add an account or you can choose Make Payment for established accounts. Please note that when adding a new account at another financial institution, the account will need to be verified, meaning you will not be able to transfer immediately. 

          Mobile App 

          To transfer funds between your Old National deposit accounts: Tap Transfers from the bottom of the screen. Select the To and From accounts and the amount to transfer. Mobile app transfers are effective the same day as long as it is done before the cut-off. 

          To transfer funds from an Old National checking/savings account to pay on an Old National loan: For personal loans other than mortgage loans, tap Transfers at the bottom of the screen. Select the T and From accounts and the amount to transfer. Transfers through the mobile app are effective the same day as long as it is done before the cut-off.

          Mortgage loan payments can be made through Mortgage Manager. 
          Tap Payment Center, then Manage & Pay Mortgage. Tap Pay to access Mortgage Manager. You can also setup automatic payments for your mortgage loan in Mortgage Manager. 

          To send money to another person:
          You can send, request or receive money with Zelle®.

          To get started, log in to Old National’s Mobile App and navigate to Send Money With Zelle®. Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it and you're ready to start sending and receiving with Zelle®.

          To send money using Zelle®, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit Send. In most cases, the money is available to your recipient in minutes.

          To request money using Zelle®, choose Request, select the individual from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit Request. In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®.

          To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.

          To transfer funds from an account at another financial institution to pay an Old National Loan: Tap Payment Center, then Pay Loan. You will be asked to add an account or you can Make Payment with established accounts. 

          Please note that when adding a new account at another financial institution, the account will need to be verified, meaning you will not be able to transfer immediately. If you need assistance with transferring funds, please contact Client Care at 1-800-731-2265.

        8. What types of payments can I make with Zelle®?

          Zelle® is a great way to send money to family, friends and people you are familiar with such as your personal trainer, babysitter or neighbor.1

          Since money is sent directly from your bank account to another person's bank account within minutes,2 Zelle® should only be used to send money to friends, family and others you trust.

          Neither Old National nor Zelle® offers a protection program for any authorized payments made with Zelle® — for example, if you do not receive the item you paid for or the item is not as described or as you expected.

          1 Must have a bank account in the U.S. to use Zelle®.
          2 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.

        9. What is an SBA loan?

          SBA loans are guaranteed by the US Small Business Administration (up to a certain amount) and are issued by participating lenders, mostly banks. Old National is recognized as a Preferred Lender by the SBA and has many years of experience with the SBA 7(a) program, the SBA Express program and the SBA 504 program.

          SBA program benefits include smaller down payments, longer maturities with no balloon payment and fixed or floating rates. SBA loans typically provide more flexible financing at competitive terms that you might not otherwise qualify for. To learn more about SBA loans at Old National, please visit our SBA Loans page.

        10. Is my information secure in Zelle®?

          Keeping your money and information safe is a top priority for Old National. When you use Zelle® within online and mobile banking, your information is protected with the same technology we use to keep your Old National account safe.