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        1. How do I set up eStatements for my Old National loan account?

          eStatements are online, electronic copies of your account statements that you can quickly view, search, save and print. You can view them on your computer and your mobile device.

          To enroll in eStatements through Online Banking or the Mobile App, just follow these simple steps:

          On a web browser

          • Log in to Digital Banking
          • Click eStatement Preferences under eStatements and check the box next to the account(s) for which you want to receive eStatements
          • Read the Electronic Statement Authorization Agreement (eStatement Terms and Conditions). Your confirmation code will be visible at the end of the document. Copy this number and scroll down the page.
          • Enter the six-character Confirmation Code in the box and hit Continue.
          • Verify the email address where statement notifications should be sent and hit Accept.

          On the Mobile App
          Enrolling in eStatements from your our Mobile App is similar. Watch our tutorial on signing up for eStatements from your phone.

          • Click on the Mobile Banking App and log in to your account.
          • Click on the More menu button at the bottom of the screen.
          • Click eStatement Preferences and check the box next to the account(s) for which you want to receive eStatements.
          • Click Save Changes.
          • On the confirmation page, click View Disclaimer to receive your Confirmation Code.
            Read the Electronic Statement Authorization Agreement (eStatement Terms and Conditions). Your confirmation code will be visible at the end of the document. Copy this number and scroll down the page.
          • Enter or paste the six-character Confirmation Code and select Continue.
          • Read the Consent and Authorization.
          • Enter and verify the email address where statement notifications should be sent and click Accept.

          Note that enabling eStatements will stop the delivery of a paper statement to your mailing address.

          If you need assistance with signing up for eStatements or using them, please contact Client Care at 1-800-731-2265.

          You can also visit the eStatements page on our website.

        2. Are there any limits for sending and receiving money with Zelle?

          The amount of money you can send, as well as the frequency is set by each participating financial institution. To determine send limits, call Old National Client Care at 1-800-731-2265.

          There are no limits to the amount of money you can receive with Zelle®. However, remember that the person sending you money will most likely have limits set by their own financial institution on the amount of money they can send you.

        3. How can I get a replacement for a broken or damaged debit card?

          To order a replacement for a damaged debit card, call Client Care at 1-800-731-2265 or visit any banking center.

          The normal timeframe for delivery is 7-10 business days. To receive a card sooner, you can instead choose to pay a $35 fee and receive the replacement card in two business days. The card must be ordered by 4pm on any business day for it to be delivered in two business days.

          A Lost or Stolen Debit Card
          If instead of a damaged debit card you need help with a lost or stolen card, please call us at 1-800-731-2265, option 2, in the US. You can report a lost or stolen card 24-hours a day. If you are outside of the US, call 1-812-422-2197. We can cancel or restrict your card, check for unauthorized transactions and order a new card for you.

        4. How do you write a check?

          To write your check, fill out the fields carefully and sign at bottom right. We’ve included a properly filled out check below, as an example.

          Sprint FAQ Check image no highlite.png

          A few notes:

          • The date at the upper right can be any standard format that includes the day, month and year.
          • Write the full name of the person, business entity, or organization who is receiving the check in the “Pay to the Order of” field.
          • The box at the right is for a numerical representation of the amount you’d like to pay the recipient.
          • The line with “dollars” at the end is where you write out the amount you’d like to pay the recipient in words; write the cents as a fraction XX/100; if there’s extra space, draw a line until “dollars” so that no one can adjust the amount you wrote.
          • The lower left field is for personal notes; this is optional. Some people like to write what the check is for, so they can remember when reviewing their records; If you’re paying a specific bill, you may be asked to write your invoice number or other identifying information you have on record with the company you’re paying.
          • Sign the check at lower right with the signature that you use for all important documents.
          • If you make a mistake on your check, you can cross it out and put your initials next to it and then write what you meant to write.
        5. What should I do if I am having financial difficulties making my loan payment?

          We are here to discuss any options available to you. Please contact our Client Care at 1-800-731-2265, Option 4.

          For a mortgage loan, you can also explore your options by speaking to a housing counselor. To find a list of counselors in your area, visit the U.S. Department of Housing and Urban Development's website at https://hud.gov/offices/hsg/sfh/hcc/hcs.cfm or call 1-800-569-4287.

        6. Do you have any guides to assist me with using Mortgage Manager?

          We have several guides to walk you through step-by-step.

          You will find additional information on the Mortgage Manager page.

          If you have questions or need additional assistance, you can contact Mortgage Servicing at 1-866-853-3277 or visit any Old National banking center.

        7. What types of business accounts do you offer?

          Old National offers a wide range of business and commercial banking products including:

          • Loans and lines of credit
          • SBA loans
          • Business credit cards
          • Investment real estate
          • Community development lending
          • Business checking
          • Online and mobile banking
          • Treasury Management solutions and
          • Merchant Services

          We also provide products and services for your employees, such as Health Savings Accounts and retirement planning. Our Partnership Banking program offers special perks and services to help your employees save money and achieve their financial goals.

          To learn more, please call us at 1-800-731-2265, stop by any banking center or visit the Business Banking Solutions page on our website.

        8. Can I open a savings account online?

          We do provide a way to open a basic savings account online. Go to our Personal Savings Accounts page. In the grid with our various types of accounts, go to Basic Savings and select the Open Now button.

          We offer a variety of savings options to meet different goals. If you would like to talk to someone about the type of savings that would be best for you, please visit a banking center or call us at 1-800-731-2265.

        9. How can I dispute a transaction that I don't recognize on my account?

          For Check Disputes
          Please visit any Old National banking center, as an associate will need to complete the appropriate paperwork, which will require your signature. At the same time, we will handle any changes that need to be made to your account. Sometimes it may be necessary to close the account and open a new one or issue a new debit card if the card number was compromised.

          For Electronic and Debit Card Transaction Disputes
          You may call Client Care at 1-800-731-2265, Option 2, or visit an Old National banking center. Our associates can assist in filing the paperwork as well as issuing a new debit card if applicable.

          If you believe an unauthorized transaction may be a result of someone using your debit card, you can turn your debit card off (and back on again) with our Card Controls feature in Online Banking and the Mobile App.

        10. How do I change the address, phone number or email address on my account?

          To change your mailing address, Old National offers several options:

          To change your phone number or email address:

          Please note that changes can only be applied to the information for the person requesting the change. If there are additional people listed on the account, those individuals will need to request updates for their own information.