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        How to Order (or Reorder) Checks

        Order checks in several convenient ways: by phone, on the web, at a Banking Center, via Client Care, or through Online Banking (reorders only). Click to get started.

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        1. How long does it take to receive money with Zelle®?

          Money sent with Zelle® is typically available to an enrolled recipient within minutes.1

          If you send money to someone who isn't enrolled with Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will be available directly in your recipient's account, typically within minutes.1

          If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the correct email address or U.S. mobile phone number.

          If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

          Still having trouble? Please contact Old National Client Care toll-free at 1-800-731-2265.

          1 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.

        2. Why was I charged a paper statement fee?

          Some Old National accounts require the use of electronic statements or eStatements to avoid a monthly paper statement fee. This would have been disclosed when the account was opened. If you disable eStatements for Student Checking, Everyday Checking or Personal Plus accounts, there will be a paper statement service charge of $3 per month.

          You can enroll in eStatements, and select the accounts for which you want to receive eStatements, through Online Banking or the Mobile App. Just follow these simple steps:

          In Online Banking

          • Log in to Online Banking.
          • Click eStatement Preferences under Statements and check the box next to the account(s) for which you want to receive eStatements. If the box is already checked when you navigate to this page for the first time, please uncheck and re-check the box to ensure your preference is correctly saved. Choose Save Changes.

          Enrolling in eStatements from our Mobile App is similar.

          On the Mobile App

          • Click on the Mobile Banking app and log in to your account.
          • Select the More menu button at the bottom of the screen.
          • Click eStatement Preferences and check the box next to the account(s) for which you want to receive eStatements.
          • Click Save Changes.

          When you enroll in eStatements, you will no longer receive a paper statement.

          If you have questions or need assistance, please contact Client Care at 1-800-731-2265.

        3. Where can I find my Old National mortgage account number?

          You can obtain your full mortgage account number by visiting any Old National Banking Center or viewing the monthly statements that you may receive. If you have eStatements activated for the account, your full account number will also be viewable online on your eStatement.

        4. How can I get my 1098 tax information for my mortgage?

          We will mail your 1098 tax information to the mailing address you have on file with us. Please be aware that lenders have until January 31 to mail 1098 documents. Old National does not currently provide access to 1098 documents online.

          You can also view year-end tax information for your mortgage within Mortgage Manager.

          If you have not received or have misplaced your 1098, you can contact Client Care at 1-800-731-2265, Option 4, or visit any Old National banking center to request a copy.

        5. Professional Services
          Discover financial solutions for independent medical, dental, and veterinary practices at Old National Bank.
        6. Do you have any guides to assist me with using Mortgage Manager?

          We have several guides to walk you through step-by-step.

          You will find additional information on the Mortgage Manager page.

          If you have questions or need additional assistance, you can contact Mortgage Servicing at 1-866-853-3277 or visit any Old National banking center.

        7. How can I change information about the bank account my mortgage payment comes from?

          Within Mortgage Manager, go to Payment button. Here you can choose to Add, Edit or Delete payment methods. More than one can be added to use when making a payment.

          Our Mortgage Manager guides show you how to make a payment and where to enter or update your bank account information.

        8. What do I do if I received a suspicious phone call claiming to be from Old National?

          What you need to know:
          If you receive an unexpected phone call that appears to be from Old National seeking personal information, follow these steps:

          • Be suspicious
          • Hang up
          • Call Old National at 1-800-731-2265 Monday-Friday, 7am to 6pm CT or Saturday, 7am to noon CT

          What you need to do:
          If you inadvertently provided personal information and feel your Old National accounts may be in jeopardy, please contact Client Care at 1-800-731-2265 Monday-Friday, 7am to 6pm CT or Saturday, 7am to noon CT.

        9. What is account to account transfers and how do I use it?

          Moving money to your Old National account is quick, secure and simple. You can also set up automatic or recurring transfers, schedule transfers in advance and get notifications of those transactions.

          First, log in to your Digital Banking account.

          Go to the Move Money tab and click External Funds Transfers.

          Before you can transfer money, you will need to add the accounts you want to move money between. 

          Click Settings, Accounts.

          Click, Add a New Account

          Select the account type and enter the account information.

          You are now ready to setup one-time or recurring transfers.

        10. Can I pay a small business with Zelle®?

          Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your Old National mobile app using just their email address or U.S. mobile number.

          Neither Old National nor Zelle® offers a protection program for any authorized payments made with Zelle®, so you should only send money to people (and small businesses) you trust. Also, always ensure you’ve used the correct email address or U.S. mobile number when sending money.