Whether you’re an existing Old National client or interested in becoming one, we are here to assist you. Our website FAQ is a quick way to find answers to questions about your accounts, online banking, mobile banking, the Allpoint® ATM network, debit cards and loans. Can't find the information you need? There are several ways you can contact us.
To change your mailing address, Old National offers several options:
Same-Day Availability. Electronic direct deposits, wire transfers, checks drawn on Old National Bank and cash deposits made at an Old National banking center will be available on the day we receive the deposit.
Next-Day Availability. If you make the deposit in person at an Old National banking center, funds from the following deposits may be available on the first business day after the day we receive your deposit:
There are several ways to order checks:
In an effort to help you avoid returned checks or declined transactions, we provide protection services including Overdraft Courtesy and Overdraft Protection. These two services can also be used together for extra protection.
The following guides provide a description for each section of your checking, savings or combined statement. If after viewing these guides, you still have questions, please visit any Old National banking center or call Client Care at 1-800-731-2265.
You can enroll immediately.
“Pending Transactions” can represent 2 types of activities on your account:
Text Banking commands should be sent to 454545.
Locate the check through your transaction history. You can then click on the check description to view an image of the check.
Click the menu option for eStatements and then select eStatements. If you are not currently enrolled in eStatements, you will be asked to agree to the Terms & Conditions. Up to 18 months may be immediately available upon enrollment.
Mobile Banking enables you to check your balance, pay a bill, transfer money between accounts, send money to and request money from other people, deposit a check, take advantage of Purchase Rewards, use our Money Management tool, find your nearest Old National banking center, open a new account, and more from your mobile device.
Mobile Deposit is a feature within your Mobile Banking that allows you to deposit checks by using your phone's camera. Here are some tips for using Mobile Deposit.
You will receive an email confirmation once a Mobile Deposit has been submitted. A second email will be generated when the deposit has been reviewed to let you know the status of the deposit. An approval email does not guarantee that the funds are available immediately.
In the endorsement area on the back of the check, sign your name and write “For eDeposit Only.”
Log in to the Mobile Banking app and select Deposit Checks from the main menu. You will need to click on the Amount field to see the max limit. This will update as deposits are made to reflect the remaining limit that is allowed.
For consumer loan payments, we offer several options:
For mortgage loan payments, we offer these options:
An individual payment cannot be stopped; it must be a request to cancel the entire automatic payment service.
There is a period of time between your loan payment due date and when a late charge is assessed; however, your payment is considered late if it is not received by the due date. If your payment is not received by the due date, you may receive correspondence via phone or mail regarding the status of your payment.