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1. Is there a fee if I submit a notice of error or request for information about my loan?

   No, we do not charge a fee for responding to notices of error or requests for information regarding your loan.

2. Is there a limit on how many people can be in a banking center?

   We have re-opened our banking centers and are no longer limiting the number of people who can be inside the lobby at one time. Appointments continue to be accepted and encouraged.

3. Do I need to wear a protective mask inside a banking center?

   Consistent with CDC guidance, we ask those not fully vaccinated to please wear a face mask while in the banking center. 

4. How do I place a stop payment on a check or pre-authorized payment?

   Please be aware that a stop payment fee of $38 per item applies. You can submit a stop payment request in one of several ways:

   • For checks, log in to Online Banking. Go to Additional Services and choose Stop Payment. Follow the on-screen instructions. You can also place a stop payment for a check within our Mobile App.
   • For checks and electronic transactions, visit any Old National banking center or call Client Care at 1-800-731-2265.
   • When requesting a stop payment, you will need to provide the date, the amount, and the number of the item, together with the name of the payee.
   • Once a stop payment is placed, and the form has been signed (when applicable), stop payment orders remain effective for up to six (6) months from the date authorized.
   • Please note, that even though a stop payment request goes into effect immediately, you may still see the transaction attempting to clear your account within Online Banking. If this happens, rest assured that the transaction will be returned during our nightly processing of accounts.
5. When will the check I deposited through Mobile Deposit be available?

   Checks deposited using Mobile Deposit are available for withdrawal based upon our typical funds availability policy. If we receive your mobile deposit by our Mobile Deposit cut-off time of 8pm CST, Monday through Friday (excluding holidays), we consider that business day to be the day of your deposit. Otherwise, we will consider that the deposit was made on the next business day we are open.

   Checks written from an Old National account:
   If you submit a check written from an Old National account through Mobile Deposit by the 8pm cut-off time, Monday through Friday (excluding holidays), the deposit will be available the same day. In other words, it will be credited to your account and available to cover checks or other debits being processed that night.

   Checks written from an account at a bank other than Old National:
   If made by the 8pm CST Mobile Deposit cut-off time, Monday through Friday (excluding holidays), these deposits will typically be available the next business day. This means these funds will not be available to cover checks or other debits processed that night. In some cases, an extended hold may need to be placed on a mobile deposit, meaning funds will not be available the next business day. 

   Viewing your mobile deposit
   You should be able to view your mobile deposit in your Digital Banking transaction history within one to two business days of your deposit.

   If you have questions about your Mobile Deposit, please call Client Care at 1-800-731-2265, or take the check into an Old National banking center.

   ATM Deposits
   As an alternative to Mobile Deposit, many of our ATMs also accept deposits. When viewing our Branch and ATM locator and select the ATM filter.

6. What are eStatements and how do I sign up for them?

   eStatements are online, electronic copies of your account statements that you can quickly view, search, save and print. You can view them on your computer and your mobile device.

   Signing up for eStatements

   To enroll in eStatements through Online Banking or the Mobile App, just follow these simple steps:

   On a web browser

   • Log in to Digital Banking.
   • Click eStatement Preferences under eStatements and check the box next to the account(s) for which you want to receive eStatements. If the box is already checked when you navigate to this page for the first time, please uncheck and re-check the box to ensure your preference is correctly saved.
   • Read the Electronic Statement Authorization Agreement (eStatement Terms and Conditions). Your confirmation code will be visible at the end of the document. Copy this number and scroll up the page.
   • Enter the six-character Confirmation Code in the box and hit Continue.
   • Verify the email address where statement notifications should be sent and hit Accept.

   On the Mobile App
   Enrolling in eStatements from the Mobile App is similar. Watch our tutorial on signing up for eStatements from your phone.

   • Click on the Mobile Banking app and log in to your account.
   • iOS users, choose More in the bottom right corner. Android users, tap the menu icon in the upper left. 
   • Click eStatement Preferences and check the box next to the account(s) for which you want to receive eStatements.
   • Click Save Changes.
   • On the confirmation page, click View Disclaimer to receive your Confirmation Code. Read the Electronic Statement Authorization Agreement (eStatement Terms and Conditions). Your confirmation code will be visible at the end of the document. Copy this number and scroll up the page. 
   • Enter or paste the six-character Confirmation Code and select Continue.
   • Read the Consent and Authorization.
   • Enter and verify the email address where statement notifications should be sent and click Accept.

   Up to 18 months of eStatements may be immediately available upon enrollment. Note that enabling eStatements will stop the delivery of a paper statement to your mailing address.  

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   Viewing eStatements

   On a web browser

   • You can view, search, save and print eStatements in Digital Banking.
   • Under eStatements on the top menu, choose eStatements in the drop down.
   • You will land on a page with links to eStatements you have previously viewed (under the Documents heading) and those you haven't yet viewed (under the Unviewed Documents heading).
   • Choose eStatements under the appropriate heading.
   • This will pull up a copy of the most recent eStatement. On the right side of the screen, you can select any other statements you want to view by date. 
   • Once you have found and opened the desired eStatement, you can find options for downloading and saving it or printing it on the upper right of the statement.

   Note: Another way to search for a specific eStatement is to use the Document Search option at the top of the eStatements page.

   In the Mobile App

   • Sign in to your Mobile App. iOS users, choose More in the bottom right corner. Android users, tap the menu icon in the upper left. If you experience issues accessing your eStatements in the Mobile App, we encourage you to use a mobile browser instead.
   • Tap eStatements under Account Services.
   • You will land on a page with links to eStatements you have previously viewed (under the Documents heading) and those you haven't yet viewed (under the Unviewed Documents heading).
   • Choose eStatements under the appropriate heading.
   • Select the statement you want to view by date, which will open a copy of the statement on your phone. 

   If you need assistance with signing up for eStatements or using them, please contact Client Care at 1-800-731-2265.

   You can also visit the eStatements page on our website.

7. How do I add accounts for transfers in Digital Banking?

   Before you can transfer money in your Digital Banking account, you will need to add the accounts you want to move money between. 

   First, log in to your Digital Banking account.

   Go to the Move Money tab and click External Funds Transfers.

   Click, Add a New Account.

   Select the account type and enter the account information.

8. To submit a notice of error or request for information about my loan, do I have to write a letter, or can I instead call Old National or visit a banking center?

   We are happy to continue to service your account through email, phone and our banking centers. However, we encourage you to submit any notices of error or requests for information in writing to:

   Old National Bank
   Attn: Client Success
   P.O. Box 143
   Evansville, IN 47701

   Written communication ensures that you receive all the protections under the Real Estate Settlement Procedures Act (RESPA).

9. How do I sign up for Online Bill Pay within Digital Banking?

   Bill Pay is a free service that enables you to pay your credit card bill, cell phone bill, mortgage payment, utilities, individuals or really any bill you want to pay. Payment is taken directly from your Old National account. It's easy to begin using Online Bill Pay:

   From a web browser

   • Log in to Digital Banking
   • Choose Bill Pay in the top menu
   • You may need to enter a few pieces of identification, otherwise, review and check the box agreeing to the Terms & Conditions
   • Click Complete Sign Up
   • Begin adding information for the business or person you want to pay

   Within Digital Banking, you can make one-time payments and set up automated, repeat payments. You can also enroll to receive eBills (electronic bills) from payees with Bill Pay and view your eBills history.
   
   Please note: Depending on the party you are paying, payments may be sent electronically or a physical check will be produced and mailed.

   Our Bill Pay has its own FAQ as well. You can find it on the Bill Pay screen in the lower right corner under I want to. . .

   In the Mobile App

   • Open the Mobile App
   • iOS users, choose Bill Pay at the bottom of the screen. Android users, tap the menu icon in the upper left and choose Bill Pay.
   • Select Payees at the top right of the screen
   • In the Add a person or business field begin adding information for those you want to pay

   If you need assistance with enrolling in Bill Pay, please contact Client Care at 1-800-731-2265.

10. How do I approve a payment in Shared Access?

    If you set a bill pay transaction limit for sub-users, then you will need to approve any payment over that limit. When a sub-user submits a payment, you will receive an email.

    • From a web browser, log into digital banking.
    • In the Bill Payment box, you will see you an Approval needed.
    • Select Review.
    • Select Approve or Decline. Decline will cancel the payment. Approve will schedule the payment and provide you a confirmation number.

    Sub-users access is not available on the Mobile App and managing sub-users is also only accessible via a web browser in Digital Banking.